We're Here to Help
Whether you have a question about an order, need advice on a product, or simply want to say hello — we'd love to hear from you.
Fill out the form below and we'll get back to you within one business day.
Luna-arcltd@outlook.com
+44 7724 696041
Harpenden, Hertfordshire
United Kingdom
We aim to reply within one business day, Monday to Friday.
Common Questions
All Luna Arc products are fulfilled through Amazon. To track your order, visit your Amazon account and navigate to "Your Orders." You'll find real-time tracking information there. If anything looks unusual, get in touch and we'll investigate.
We offer a 30-day return policy on all products. Returns are processed through Amazon's standard returns system. Simply initiate a return from your Amazon order page. If you need assistance or have an issue outside that window, contact us directly.
Every Luna Arc product is covered by our quality guarantee. If you receive an item that is damaged or defective, we'll arrange a replacement or full refund — no questions asked. Just reach out with your order details and we'll sort it promptly.